Towards Achieving Improved Level of Students’ Contentment in Nigerian Public Universities: The Imperativeness of Effective Student Affairs Management Practices (79386)
Session Chair: Chux Gervase Iwu
Saturday, 13 July 2024 17:10
Session: Session 5
Room: G12 (Ground)
Presentation Type:Oral Presentation
This study investigated the level of students’ contentment with the student affairs services provided in public universities in Lagos State, Nigeria. One research question and two hypotheses guided the study. A descriptive survey research design was adopted for the study. The population of the study comprised all full-time undergraduate students in all the four public universities in Lagos State, Nigeria. The sample size comprised 1285 undergraduate students, selected from two public universities in the State using a multi-stage sampling procedure. A self-designed, validated and reliable (r= .82) instrument titled “Student Affairs Management Practices and Students’ Contentment Questionnaire” (SAMPSCQ) was used for data collection. Data collected were analyzed using frequency counts and percentages to answer the research question, while t-test statistic was used to test the hypotheses at.05 level of significance. The findings showed a low level of contentment among students with the indicators of the Student Affairs Management Practices. The study further showed that there was no gender difference in students’ level of contentment with the student affairs service provision and that students’ level of contentment did not differ based on institutional ownership. The study therefore, recommended inter alia that institutional administrators should put in place measures that promote stimulating and welcoming environment that constantly meet the needs of the students in addition to carrying out frequent surveys to assess students’ satisfaction with the service delivery system so as to be constantly kept abreast of the areas requiring improvement.
Authors:
Akeem Adekunle, University of Lagos, Nigeria
About the Presenter(s)
Dr Akeem Adekunle is a University Associate Professor/Senior Lecturer at University of Lagos in Nigeria
See this presentation on the full schedule – Saturday Schedule
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